Terms of Service

Last updated: 21 October 2026

1. About these terms

Welcome to Snuglet London. These Terms of Service apply to your use of our website and purchases made through our online store.

In these terms, “we”, “us” and “our” refer to Snuglet London and the legal business operating the store. “You” refers to anyone using our website or placing an order.

By using our website, you agree to these terms. If you do not agree, please do not use our website.

Business details

Trading name: Snuglet London

Legal business name: Snuglet London Ltd 

For enquiries, please use the Contact page on our website.

2. Our products

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizing information and prices are accurate.

Product colours may appear slightly different depending on your device and screen settings.

Our products are subject to availability. We may update product descriptions, discontinue products or make changes to our collection.

Nothing in these terms limits your statutory rights if a product is faulty, misdescribed or otherwise does not meet the requirements of applicable law.

3. Prices and payment

Prices are displayed in the currency indicated on our website. Applicable taxes and delivery charges will be shown as required before you complete your purchase.

Available payment methods are displayed at checkout. Payment must be completed using an accepted payment method before an order can be processed.

If a genuine pricing error occurs, we will contact you before proceeding with the affected order. If we cannot fulfil an order and payment has already been taken, we will arrange an appropriate refund.

4. Placing an order

When you place an order, you are making an offer to purchase the selected products.

An order confirmation acknowledges receipt of your order. We will contact you if we are unable to fulfil it, for example because a product is unavailable or payment cannot be processed.

Please ensure your delivery address and contact details are accurate when placing your order.

5. Delivery

Available delivery services, charges and estimated delivery times are explained in our Shipping & Delivery policy and at checkout.

We will make reasonable efforts to dispatch orders within the stated timeframe. Delivery estimates are not guaranteed unless expressly stated otherwise.

Your rights under applicable consumer law remain unaffected.

6. Cancellations, returns and refunds

Our Returns & Refunds policy explains how to contact us about returns and refunds.

For most goods purchased online, UK consumers have a statutory right to cancel within 14 days of receiving their order, subject to applicable legal exceptions. Customers generally have a further 14 days after notifying the retailer to return the goods.

Where statutory cancellation rights apply, refunds will be provided in accordance with applicable law, including the relevant timeframes and any applicable refund of standard delivery charges.

Different rules may apply to faulty or misdescribed products. Nothing in these terms excludes or restricts your statutory rights.

Please consult our Returns & Refunds policy for the practical steps to follow.

7. Product care

Please follow the care instructions provided on each garment and its label.

Products should be used for their intended purpose and in accordance with applicable care and safety instructions. If you have a question about a product before purchasing, please contact us.

8. Website use

You agree not to misuse our website, attempt unauthorised access to our systems, interfere with the website’s operation or use our content for unlawful purposes.

We may restrict access where reasonably necessary to protect our store, customers or systems.

9. Intellectual property

Content on this website, including our branding, written content, photographs, graphics and website design elements, may be protected by intellectual property laws.

You may not reproduce, distribute or use our content for commercial purposes without appropriate permission, except where permitted by law.

Third-party names, trademarks and materials remain the property of their respective owners.

10. Third-party services and links

Our website may contain links to third-party websites or use third-party services, including payment and delivery providers.

Independent third-party websites may have their own terms and policies. This section does not limit any rights or responsibilities we have under applicable law.

11. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or any liability that cannot lawfully be excluded or limited.

These terms do not affect your statutory consumer rights.

12. Privacy

We handle personal information in accordance with our Privacy Policy. Please read that policy to understand how personal information is collected, used and protected when you use our website or place an order.

13. Changes to these terms

We may update these terms from time to time to reflect changes to our business, website or legal obligations.

The latest version will be published on our website, together with the date it was last updated. Changes will not remove rights that you already have under applicable law.

14. Governing law

These terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer, you may also have rights to bring proceedings in the courts available to you under applicable law.

15. Contact us

If you have a question about these terms, an order or our products, please contact us through the Contact page on our website.

We will do our best to help.